Frequently Asked Questions
We only use the best quality leather for our products.
As long as leather is treated and cared for properly, its life time is indefinite.
You just have to add the items you want to your cart, click finish order when you're ready, then enter your shipping information and select a payment method. That's it! Your items will be delivered to your door in a few days!
Certainly, we take security of your information very seriously. By encrypting your bank information, we protect your data and prevent unauthorized access. Visit our privacy terms for more information.
You will receive an email from us confirming the purchase. In the email, you will find information like your order details, amount you paid, delivery address and a link that will take you back to our online store for tracking purposes.
Your payment method will determine whether the email received is a confirmation of your purchase.
After payment has been cleared, order preparation takes 1-2 days, delivery takes 6-15 days in national sales (USA).The tracking number for your package will be sent to you the same day we deliver to the shipping company, so that you can begin tracking it.
*You can ask us about express shipping and its costs if you need it.
All of our products come with a one-year warranty against manufacturing defects, and we are willing to repair any hardware that has a defect. Damages not caused by manufacturing defects will not be covered by our guarantee, such as stains on the leather or damage caused by accidents.
Check your spam folder for the purchase notification and add us to your safe sender list in case of future notifications. Write to us at firstname.lastname@example.org if you don't receive the purchase notification.
Currently, we offer free shipping to the United States. Promotions are subject to change without notice. In the shipping section, you'll find more information.
You have 12 hours after your purchase to update your delivery address. Send us an email at email@example.com or tell us of it on our social networks with your order number.
Currently, we offer free shipping to the United States. Promotions are subject to change without notice. In the shipping section, you'll find more information. International shipments are available too, and the price depends on weight, destination, and parcel service.
The tracking number for your package will be sent to you the same day we deliver to the shipping company, so that you can begin tracking it.
Our payment methods include credit cards, debit cards, PayPal, deposits, and bank transfers. You can also divide the final amount into up to four interest-free installments through Shop Pay.
Our return policy is 15 days from delivery, and the customer pays the shipping costs. Refunds will be made once the product is received in the same condition as it was sent.
For information on special orders, please contact us directly to: firstname.lastname@example.org
The following terms and conditions apply to all users of our website as a result of visiting our site and/or ordering something from us.