Shipping Policy

General information

Our shipping policy is Standard Shipping. This means that you could receive your merchandise from 24 hours to 7 business days within Mexico, after your order is placed. We do not have shipments outside the territory of the Mexican Republic.

Section 1 - Shipping Cost

Shipping is free of charge for purchases over XXX,XXX pesos. For purchases less than XXX,XXX pesos, the shipping cost will be from XXX,XXX pesos, depending on the shipping method you choose.

Section 2 - Delivery Time

Orders that are registered on business days (Monday to Friday) before 2:00 pm, are shipped the same day. Orders placed after 2:00 pm will ship the next business day. The delivery time may vary depending on what you choose when finishing your order, for national deliveries it can be from 2 to 5 business days.

Consider that during holiday periods and promotional seasons, delivery times may vary. In extended areas, the delivery time is longer depending on the package.

Section 3 - Shipping Origin

All orders are packed and shipped from our warehouse in the city of San Jose del Consuelo, 37200, Guanajuato, Mexico.

Section 4 - Shipping Address

Your order will be sent to the address you left at the end of your order. You can make changes to the address as long as the order has not been shipped and the delivery time may change.

If you are not at home, the parcel and logistics services will make 2 to 3 delivery attempts and leave a notification. After the attempts, they will be returned to our warehouses and we will be able to send them to you again, covering the cost of shipping again.

Section 5 - Delivery Method

We use logistics services from certified parcel companies such as Estafeta, FedEx, DHL, Redpack or UPS. Depending on the product and shipping address, we will choose the best package.

Section 6 - Shipping Notification

When your order is approved and your payment validated, we will notify you via email, message or messenger (according to your choice at the end of the order) of the progress of your order. When we ship with the package, we will send you the tracking number so you can track your order.

Section 7 - Reception of the shipment

Upon receiving the order, verify that your products are complete and in optimal conditions, otherwise validate our return policies. If possible, record the opening of your request for any further clarification.

Section 8 - Contact Information

For any doubt or clarification with your shipments, we recommend that you contact us with the folio of your order, or your guide number by:

Bixi Awotan
Address: 205 Temple Gate Drive
City: Cary  North Carolina, United States, ZIP: 27518
Email: info@bixiawotan.com
Phone: (703) 283 8827
https://bixiawotan.com/